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Privacy Policy

Last updated: March 2, 2026

 

This Privacy Policy explains how DM Alcan Masonry (“DM Alcan”, “we”, “us”, “our”) collects, uses, discloses, and safeguards information when you visit https://www.dmalcan.com
(the “Website”) or contact us for a quote. We aim to comply with applicable Canadian privacy principles (including PIPEDA, where applicable).

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1) Information we collect

We may collect the following categories of information:

a) Information you provide to us

When you fill out a contact/quote form, call, or email us, you may provide:

  • First and last name

  • Email address

  • Message/details about your project

  • Any information you include in your message (e.g., property details)

  • Files you upload (e.g., photos, plans, documents)

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b) Information collected automatically

When you use the Website, we (and service providers) may automatically collect:

  • Device type, browser type, and operating system

  • Pages visited and time spent on the Website

  • Approximate location (inferred from IP address)

  • Referring/exit pages and basic usage analytics

  • Cookie identifiers and similar tracking data (see “Cookies” below)

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2) How we use your information

We use information for purposes such as:

  • Responding to your inquiries and providing quotes/estimates

  • Communicating about scheduling, scope, and service options

  • Reviewing uploaded files to understand your project needs

  • Operating, maintaining, and improving the Website

  • Preventing fraud, abuse, and security incidents

  • Complying with legal obligations and enforcing our terms

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3) Legal bases / consent (Canada)

Where required, we collect, use, and disclose personal information with your consent—express or implied—depending on the context (for example, implied consent when you submit a quote request). You may withdraw consent, subject to legal or contractual restrictions, by contacting us.

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4) How we share information

We do not sell your personal information.

We may share information in limited circumstances:

  • Service providers who help operate our Website, hosting, email, analytics, or communications (they may process data on our behalf under contractual safeguards).

  • Legal and compliance where required by law, court order, or to protect rights, safety, and security.

  • Business operations (rare): if we undergo a business restructuring, merger, or sale, information may be transferred as part of that transaction, subject to appropriate protections.

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5) Cookies and analytics

The Website may use cookies or similar technologies to support core functionality and understand traffic/usage patterns. You can control cookies through your browser settings. Disabling cookies may affect Website functionality.

(Optional enhancement if you run ads/advanced tracking: add a dedicated “Cookie Policy” section or banner details.)

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6) File uploads and sensitive information

If you upload files (e.g., photos or documents), they may contain personal information depending on what you submit. Please avoid uploading sensitive personal data (government IDs, financial details, etc.) unless we request it through a secure method.

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7) Data retention

We retain personal information only as long as necessary for the purposes described above, including to respond to inquiries, maintain business records, and meet legal/accounting obligations. Retention periods may vary depending on the nature of the request and applicable requirements.

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8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from loss, misuse, and unauthorized access or disclosure. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

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9) Your rights (access and correction)

Depending on applicable law, you may request:

  • access to the personal information we hold about you,

  • correction of inaccurate or incomplete information,

  • withdrawal of consent (where applicable).

To make a request, contact us using the details below. We may need to verify your identity before fulfilling requests.

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10) Third-party links and social media

The Website may link to third-party websites and social media platforms (e.g., Instagram/Facebook). Their privacy practices are governed by their own policies, not ours. We encourage you to review their policies before providing personal information.

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11) Children’s privacy

Our Website and services are not directed to children, and we do not knowingly collect personal information from minors.

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12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent revision. Your continued use of the Website after changes are posted means you accept the updated policy.

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13) Contact us

If you have questions, requests, or complaints about privacy:

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